FAQ - Frequently Asked Questions

 

 

  • How much does the dispatch cost?
  • It depends on the weight of package – for more info move to SHIPMENT section

 

 

  • How do you measure the clothes?
  • Clothes are measured are placed on a flat surface. Measurements are taken from seams. You should compare your size with the given one in the chart.

 

 

  • Is it possible to return or exchange ordered products?
  • Of course! Everyone has the opportunity to return or exchange ordered goods on condition that you have the receipt.
  • How long should I wait for my order?
  • It depends on the manner of payment. If you choose Bank transfer, we send your order a day after receiving money. If you pay via pl or PayPal ( paid before 9 am) we send your order on the same day.

 

  • Will I receive information about sending my order?
  • Yes, our customers are informed about the change of the order status.

 

 

  • What if required product is not available now ?
  • Just above the 'add to the basket' button you can find ' Inform me about the availability of the product' button. If there is no such a button – try to choose suitable size. When you press 'log in'  you will be automatically informed when the product will be available.

 

 

  • Is it possible to order the clothes made to measure ?
  • No, unfortunately we are not the direct producer and we are not able to realise individual orders.

 

 

  • Is it possible to buy something that is not available in your shop but it is still made by Demonia or Punk Rave?
  • No, unfortunately we are not able to realise individual orders. You can buy only things that we have in our shop.
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