FAQ - Frequently Asked Questions

Customer service: Monday to Friday, 9:00-17:00 (Central European Time CET/CEST, Europe/Warsaw time zone). We ship parcels on business days between 8:00 and 16:00. We are happy to answer any question.

At weekends we reply irregularly. If your matter is urgent, please write on a business day and we will handle it as soon as possible.

customer@restyle.pl   tel. +48 731 666 380

We have sent your order status and tracking number to the e-mail address you provided when placing the order. Please also check your spam folder. The e-mail contains a link to track your parcel.

You can also check the status in the shop by entering your order number:

Requires logging in. See how to get account access.

Orders with in-stock products placed by 12:00 on a business day are shipped the same day. The maximum shipping time for an order is 1 business day. We dispatch parcels on business days between 8:00 and 16:00.

Transit time counted from dispatch: Poland 2-4 business days, EU 4-7 business days, outside the EU 14-21 business days. If tracking has not updated for a long time, please let us know and we will gladly check. Write to us.

We ship worldwide, to most European countries as well as the USA, Canada, Australia, Japan and others. You can see the shipping cost in the cart after entering your address. In Poland we offer free delivery from 70 zł (InPost Parcel Locker).

We ship, among others, to: Poland, Germany, France, Italy, Spain, the Netherlands, Belgium, Czechia, Slovakia, Austria, Switzerland, Norway, Sweden, Finland, Denmark, the United Kingdom, Ireland, the USA, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Brazil, Argentina, Mexico, South Africa, Israel and the United Arab Emirates.

Your country is not on the list? Please contact us and we will gladly check. Write to us.

In Poland: InPost (Parcel Locker or courier) and GLS. In Europe: GLS, Polish Post. Outside Europe: DHL, FedEx, UPS, Global Express. The available options depend on the country and are shown in the cart.

Yes. Shipments outside the EU may be subject to customs duties and import taxes on the recipient's side, payable to the carrier on delivery. The amount depends on the country and parcel value, so we are unable to predict it. The price on the website covers the product and shipping, but does not include customs duties.

For shipments to the USA and UK, after adding products to the cart we show an estimated customs cost. This is an approximate value, and the final amount charged by the carrier may differ.

If the parcel has not been shipped yet, you can edit the address yourself in the order panel:

Requires logging in. See how to get account access.

If editing is no longer possible (order packed or shipped), please write to us as soon as possible and we will try to hold the parcel. Write to us. After dispatch, an address change is only possible on the carrier's side (InPost / GLS / DHL). Please contact the carrier directly, quoting your tracking number.

Sometimes during picking it turns out that the last item is damaged or has run out. In that case we put the order on hold and write to you with a proposal: a swap for another size or product, a refund for that item and shipping of the rest, or full cancellation. The decision is yours, and we will gladly adapt to it.

• Visa/Mastercard not going through? Try PayPal or Klarna.
• Klarna not showing? It is unavailable in some countries (e.g. Canada), please use PayPal.
• "Failed to place order"? Check that a phone number and full address are entered.
• Money charged but no order visible? Please write to us with the payment confirmation. Write to us.

Yes, we offer two deferred payment options:

• Klarna in selected EU countries, the UK and USA; "Pay in 3" and "Pay later" options
• PayU "Pay Later" for orders in Poland; pay up to 30 days after purchase or spread it into instalments

You will see availability when choosing the payment method, as it depends on the country and order value.

Yes, if the parcel has not been shipped yet. Please write to us right away with your order number. Write to us. Please remember that orders placed by 12:00 on a business day are shipped the same day, so it is best not to delay cancellation. You can check the status in the panel:

After dispatch, cancellation is not possible. You can then refuse the parcel at the courier or make a return after receiving it.

Please check your spam folder. If the code is not there, use the code newrestyle at checkout, which works for your first purchase.

Yes. By registering on our website you automatically take part in the loyalty programme.

How to earn points:

• 1 point for every 50 zł spent (e.g. a purchase of 249 zł = 5 points)
• 2 points for signing up to the newsletter
• 1 point for adding a review with a product photo

How to use points: you exchange them for a one-time discount on your order: 10 points = 10 zł, 50 points = 50 zł, 100 points = 100 zł.

We warmly invite you to take part. Loyalty programme details →

Usually one discount per order applies, as codes cannot be combined with sale products or with the points discount. We announce current promotions (Black Friday, Valentine's Day, seasonal campaigns) in the newsletter, which we warmly invite you to join.

We do not currently sell gift cards, but we are working on it. Thank you for your interest.

At the bottom of every newsletter e-mail there is an "unsubscribe" link. You can also manage your subscription on the website: Manage newsletter →

If the form does not work, please write to us with your e-mail address and we will remove you from the list manually. Write to us.

You have 30 days to return a product, with no need to give reasons. The cost of returning the parcel is on the customer's side. In Poland the most convenient way is to send the return via the InPost app (Easy Returns). For international orders we do not currently issue return labels, so you send the parcel back on your own. We usually refund the money within 3-7 business days of the return reaching us.

To start the return procedure, please enter your order number:

Requires logging in. See how to get account access.

The online form only has a refund option. To exchange, send the product back as for a return and note in the comments that you want an exchange for a specific size. Shipping of the exchanged product to you is free. Alternatively, you can make a return and place a new order. If in doubt, we are happy to help.

Please submit a complaint, which is a separate form from a return. Please attach photos of the defect. Depending on the situation, we will propose one of the following:

• Full refund + keep the product when the damage is obvious (e.g. a broken chain)
• Partial refund + keep the product for a minor defect you are willing to accept
• Exchange for a new one you send back the faulty item and we ship a new one at our cost
• Spare part e.g. a strap for a bag, if we have one in reserve

We communicate the decision by e-mail after reviewing the photos. Thank you for your patience.

Requires logging in. See how to get account access.

If you notice a manufacturing defect (splitting seams, falling-off fittings, cracking finish) and the product was not used improperly, please write to us with photos and your order number. Write to us. We handle such cases individually, in accordance with consumer law (2-year warranty in the EU). We usually propose a partial refund or the repair or replacement of the element.

A warranty complaint is also submitted through the customer panel. See how to get account access.

Please write to us right away with your order number and a photo of what arrived. Write to us. We will gladly fix the error, send the missing product or refund your money. We apologise for any inconvenience.

Every product has a size chart in its description, so go by your own body measurements rather than a size from other brands.

• Corsets subtract 7-10 cm from your natural waist circumference
• Shoes European (EU) sizing
• Hats standard circumference up to about 57-58 cm. Most of our hats have an inner drawstring that lets you gently adjust the circumference.

Hesitating between sizes? We are happy to advise. Please write to us your measurements (bust / waist / hips) and we will recommend a size. Write to us.

Our products are vegan. We make bags, backpacks and shoes from synthetic leather (vegan leather / faux leather). We do not use genuine leather. You will find the exact material composition in each product description. Some hats and coats contain wool, which we always note in the description.

• Hoodies, t-shirts, dresses wash at 30°C, inside out, no bleach
• Corsets hand wash only, gently, do not spin
• Embroidered hoodies inside out, ideally in a laundry bag
• Velvet hand wash or delicate cycle

You will always find the details on the product label.

Most models return every few weeks or months, though not always in the full size range. Some older collections are limited and do not return. To receive an availability notification:

1. Go to the product page
2. Select the size you are interested in, as the button will not appear without it
3. Click "Notify me of availability" and enter your e-mail

We will gladly send a message when that specific size returns to stock.

Yes. Products marked as preorder can be ordered in advance. The expected shipping date is given with the product. We ship preorders once the goods arrive at the warehouse, and the rest of the order waits for them to be completed, unless you choose partial shipping.

We warmly invite you. See preorder products →

New arrivals appear regularly, and the fastest way to find out is via our newsletter and Instagram: @restyle.pl. There we show previews and release dates. We warmly invite you to follow us.

Yes, we run B2B sales for brick-and-mortar and online shops. To gain access to wholesale prices, please register a company account on our wholesale site and wait for approval (usually a few business days). After approval, you will see wholesale prices once logged in.

We warmly invite you to cooperate. Restyle wholesale →

A VAT/tax ID is required in the EU. Companies outside the EU and sole traders without VAT, please contact us, as we consider such cases individually. Write to us.

We work with creators connected to alternative and gothic aesthetics. You will find the details, an application form and current forms of cooperation on the page:

We warmly invite you. Cooperation with Restyle →

Thank you for every application. We reply where possible, though due to the number of applications we cannot always respond to everyone.

Click "Forgot password" and enter your e-mail. You will find the form at the top of this page. If the reset e-mail does not arrive, please check your spam folder. If it still does not work or you have changed your e-mail address, please write to us with your old and new address and we will change the account details manually. Write to us.

Please write to us with a request to delete your account, from the address it was created on. Write to us. We will delete the account and personal data in accordance with GDPR. Please remember that order history must be kept for 5 years for accounting purposes.