Your order status and tracking number have been sent to the e-mail address you provided during checkout. Check your inbox (also the spam folder) — the e-mail contains the tracking link.

You can also check the status directly in our store by entering your order number below:

Standard delivery time: Poland 2–4 business days, EU 4–7 days, outside EU 7–14 days. Order processing time (before shipping) is usually 1–3 business days. If tracking hasn't updated for a while — contact us, we'll check.

We ship to most countries in Europe as well as the USA, Canada, Australia, Japan and others. Shipping cost is shown in the cart after entering the address. In Poland, free delivery from 70 zł (InPost Paczkomat).

If your country is not on the list — contact us, we'll check.

In Poland: InPost (Paczkomat or courier) and GLS. In Europe: GLS, Polish Post. Outside Europe: DHL, FedEx, UPS, Global Express. Available options depend on the country and are shown in the cart.

Yes — shipments outside the EU may be subject to customs duties and import taxes payable by the recipient (paid to the carrier upon delivery). We cannot predict this — it depends on the country and package value. The price on our site only includes the product and shipping cost, not customs.

💡 For shipments to USA and UK — after adding products to the cart, the estimated customs cost for your order is displayed. This is approximate; the final amount charged by the carrier may differ slightly.

If the package has not been shipped yet — you can edit the address yourself in the order panel. Enter your order number below:

If editing is no longer possible (order has been packed or shipped), contact us as soon as possible — we may still be able to stop the package. After shipping, address change is only possible on the carrier's side (InPost/GLS/DHL) — contact them directly with the tracking number.

Sometimes during fulfillment it turns out that the last piece is damaged or out of stock — in that case we put the order on hold and contact you with options: swap for another size/product, refund this item and ship the rest, or cancel completely. The decision is yours.

Most common solutions:

• Visa/Mastercard not going through → try PayPal or Klarna
• Klarna not showing → unavailable in some countries (e.g. Canada), use PayPal
• "Failed to place order" → check that phone number and full address are filled in
• Money was charged but the order is not visible → contact us with payment confirmation

Yes — we offer two deferred payment / installment options:

• Klarna — available in selected EU countries, UK and USA, "Pay in 3" or "Pay later" option
• PayU "Pay later" — for orders in Poland; pay up to 30 days after purchase or split into installments

Availability is shown when selecting payment method (depends on country and order value).

Yes — if the package has not been shipped yet, contact us immediately with your order number. You can also go to your order panel to check its status:

After shipping, cancellation is not possible — you can refuse the package at the courier or return it after receiving.

Check your spam folder. If the code isn't there, use code newrestyle at checkout — it works for the first purchase.

Yes — by registering on our website you automatically take part in our loyalty program.

How to earn points:

• 1 point for every 50 zł spent (e.g. purchase of 249 zł = 5 points)
• 2 points for signing up to the newsletter
• 1 point for adding a review with product photo

How to use points: exchange them for a one-time discount at checkout:

• 10 points = 10 zł discount
• 50 points = 50 zł discount
• 100 points = 100 zł discount

⚠️ Current point rates and rules are worth verifying on the program page — promotional terms occasionally change.

Loyalty program details →

Usually one discount per order — codes do not combine with sale products or with points discount. Current promotions (Black Friday, Valentine's Day, seasonal sales) are announced in the newsletter.

We currently don't sell gift cards — we're working on it.

At the bottom of every newsletter email there's an "unsubscribe" link. You can also unsubscribe via our website:

Manage newsletter →

If the form doesn't work — contact us with your email, we'll manually remove you from the list.

To start the return procedure, enter your order number:

You have 30 days to return — no stress, no questions asked. Return shipping is on the customer. In Poland the easiest way is to send via the InPost (Wygodne Zwroty) app. For international orders we don't currently issue return labels, so you send the parcel back yourself. As soon as your return reaches us, we usually issue the refund within 3–7 business days.

The online form only has a refund option. For exchanges, return the product like a regular return and write in the comments that you want to exchange for a specific size. Shipping of the exchanged product back to you is free. Alternatively: make a return and place a new order.

File a complaint — this is a separate form from a return. Enter your order number below:

Attach photos of the defect. Depending on the situation, we offer one of:

• Full refund + keep the product (when damage is obvious, e.g. broken chain)
• Partial refund + keep the product (minor defect you're willing to accept)
• Exchange for new — you return the faulty one, we ship a new one (shipping of new is on us)
• Spare part — e.g. bag strap, if we have a spare

We'll communicate the decision by email after reviewing the photos.

If you see a manufacturing defect (loose stitching, falling hardware, peeling lacquer, etc.) and the product was used properly — contact us with photos and order number. We handle such cases individually according to consumer law (2-year warranty in the EU). Usually we offer partial refund or repair / replacement of the element.

Contact us immediately with your order number and a photo of what arrived. We'll fix the mistake — send the missing item or refund.

Every product has a size chart in the description — use your own body measurements, not the size from other brands.

• Corsets: subtract 7–10 cm from your natural waist measurement
• Shoes: European sizing (EU)
• Hats: standard circumference up to approx. 57–58 cm — most have an adjustable drawstring inside for a better fit. Most of our hats have an adjustable drawstring inside for a better fit.

If you're between sizes, contact us with your measurements (bust / waist / hips) — we'll recommend a size.

Our products are vegan — bags, backpacks and shoes are made of synthetic leather (vegan leather / faux leather). The exact material composition is in each product's description. Some hats and coats contain wool — this is marked in the description.

• Hoodies, t-shirts, dresses: wash at 30°C, inside out, no bleach
• Corsets: hand wash only, gently, do not spin
• Embroidered hoodies: inside out, ideally in a laundry bag
• Velvet: hand wash or delicate program

Details always on the product care label.

Most models come back every few weeks or months, but not always in all sizes. To get a restock notification:

1. Go to the product page
2. Select your size — without it the button won't appear
3. Click "Notify when available" and enter your email

We'll send a message when this specific size returns to stock. Some older collections are limited and won't come back.

Yes — products marked as preorder can be ordered in advance. Expected shipping date is shown on the product. Preorders ship when stock arrives — the rest of your order waits for their completion (unless you choose partial shipping).

See preorder products →

New arrivals appear regularly — the fastest way to know is via newsletter and Instagram: @restyle.pl. There we also share previews and launch dates.

Yes — we run B2B sales for physical and online stores. To get access to wholesale prices, register a business account on our wholesale page and wait for approval (usually a few business days). After approval you'll see wholesale prices once logged in.

Restyle Wholesale →

VAT/tax ID is required in the EU. For companies outside the EU and sole proprietorships without VAT — contact us by email, we review individually.

We cooperate with creators connected to alternative/gothic aesthetics. Details, application form and current cooperation options are on our page:

Cooperation with Restyle →

We reply as best we can, but due to the volume of submissions we cannot always respond to everyone.

Click "Forgot password" and enter your e-mail. If the reset email doesn't arrive — check your spam folder. If it still doesn't work or you changed your email address, contact us with your old and new address — we'll manually update your account.

Contact us with a request to delete the account from the email it was created on. We'll delete the account and personal data in accordance with GDPR. Note that order history (for accounting purposes) must be retained for 5 years.