Returns and Exchanges

Table of contents

You have 30 days to return any product, with no need to give a reason. You cover the cost of sending it back. We process the refund within 3-7 business days from the moment the parcel reaches us, using the same method you paid with.

Product damaged, faulty or not the one you ordered? That is a complaint, not a return, and then we cover the shipping costs both ways. Go to complaints →

Who pays for what?

Situation Sending back to us Shipping from us
Return - you changed your mind You pay -
Exchange - a different size You pay We pay
Complaint - defect, damage, wrong item We pay We pay

How do I return a product?

  1. Log in to the account the order was placed on and open the return form. You will need your order number.
  2. Select the products you are returning and confirm.
  3. Pack them and send them to the address below.
  4. We refund the money within 3-7 business days of the parcel arriving.

Start a return →

Ordered without creating an account? Use the "Recover password" option, and we will create access based on the e-mail address from your order. How to get account access →

Who pays for sending it back?

You do. We do not deduct it from your refund, you arrange and pay for the return shipment yourself.

  • Poland - most conveniently via the InPost app (Easy Returns).
  • International orders - we do not issue return labels. Send the parcel back with any carrier and keep the proof of postage.

How will I get my money back?

We refund using the same method you paid with: card, PayPal, Klarna, PayU or bank transfer. If you prefer otherwise, note it in the return form.

Paid on delivery? This option applies only to orders in Poland, in which case we transfer the refund to the bank account you provide in the form.

How much will I get back?

The full value of the products. For a standard return we do not refund shipping costs, we refund those only for a complaint.

How do I exchange a size?

The online form only supports refunds, so an exchange works a little differently:

  1. Send the product back as for a standard return.
  2. In the comment, note which size you want instead.
  3. We ship the new size to you at our cost.

You only pay one way, for sending it back. Shipping of the exchanged product is on us.

If you are in a hurry, it will be faster to place a new order right away and handle the return separately.

Can sale products be returned?

Yes. The same 30-day rule applies to products bought on sale or with a discount code.

What cannot be returned?

Underwear cannot be returned or exchanged for hygiene reasons. This is the only exception, the rest of the range can be returned within 30 days.

If your underwear arrived damaged or faulty, that is a different matter: submit a complaint and we will sort it out.

Where do I send the parcel?

Please send the parcel back to the address below:

RESTYLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Starowiejska 232
08-110 Siedlce
POLAND

Any doubts?

We are happy to help. Write to customer@restyle.pl and include your order number, and we will guide you through it. Customer service: Monday to Friday, 9:00-17:00.

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