Returns and Exchanges

You have 30 days to return your items, with no need to give a reason. Return shipping is at your expense. Once your parcel reaches us, we’ll process your refund within 3-7 business days, using your original payment method.

Received a damaged, faulty or incorrect item? We’re sorry something went wrong. We’ll help you resolve it and cover shipping costs both ways. Please follow our complaints procedure so we can take care of this for you. Get help with a damaged or incorrect item →

Who covers shipping?

How do I return an item?

1. Log in using the email address you used for your order and open the return form. Have your order number ready.
2. Select the items you’d like to return and confirm your selection.
3. Pack your items and send them to the address below.
4. Once your parcel arrives, we’ll process your refund within 3-7 business days.

Start a return →

Checked out as a guest? You can still use the return form. Select “Recover password” and enter the email address you used for your order to get access. How to access your account →

How do I arrange return shipping?

You’ll need to arrange and pay for return shipping. This cost is paid directly to your chosen carrier, so we won’t deduct it from your refund.

• Returning from Poland? The InPost app’s Easy Returns service is a convenient option.
• Returning from another country? We don’t provide return labels, but you can use any carrier. Please keep your proof of postage.

How will I receive my refund?

We’ll refund you using the same payment method you used for your order: card, PayPal, Klarna, PayU or bank transfer.

If you’d prefer a different refund method, please let us know in the return form.

Paid cash on delivery? For these orders, available only in Poland, we’ll send your refund to the bank account you provide in the form.

How much will I be refunded?

You’ll receive the full amount you paid for the returned items.

For a standard return, shipping costs aren’t refunded. We cover shipping costs for damaged, faulty or incorrect items handled through our complaints procedure.

How do I exchange an item for a different size?

Need a different size? Our online form is set up for refunds, but you can still request an exchange:

1. Follow the standard return process and send your item back.
2. In the comments section of the return form, tell us which size you’d like instead.
3. We’ll send you the replacement size and cover the shipping cost.

You only cover the cost of sending the original item back. Shipping your replacement is on us.

Need the new size sooner? The quicker option is to place a new order and return the original item separately for a refund.

Can I return sale items?

Yes! Items bought on sale or with a discount code have the same 30-day return period.

Are there any items I can’t return?

For hygiene reasons, underwear can’t be returned or exchanged. All other items can be returned within 30 days.

If your underwear arrived damaged or faulty, we’re here to help. Please report the issue through our complaints procedure so we can sort it out.

Where should I send my return?

Please send your parcel to:

RESTYLE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Starowiejska 232
08-110 Siedlce
POLAND

Need help?

If you have any questions or need a hand with your return, email us at customer@restyle.pl. Please include your order number so we can help you with your order.

Our customer service team is available Monday to Friday, 9:00-17:00.